VQMS Certifications: ISO 20000 Implementation Training for ITSM

Tuesday, 19 May 2020

ISO 20000 Implementation Training for ITSM - IT Service Mgmt

ISO 20000 promotes the “adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements”.

ISO 20000 does not prescribe that its requirements must be met by following the ITIL recommendations, so there are many possible ways to achieve compliance. Introducing ITIL, however, is the most widely used approach for obtaining an ISO 20000 certificate.

It is also important to prove that IT processes are documented, actively managed, and continually improved.

What's the overall Cost for achieving ISO 20000 Certification?

Unfortunately, this question is hard to answer.

The formal ISO 20000 audit itself is usually a very small proportion of the total cost that your organization will incur. In most cases, closing the gaps to become ISO 20000 compliant is by far the biggest part of a certification project.

As a result, the total cost heavily depends on

· The number of ITIL processes that are already implemented.

· Existing certificates, like e.g. ISO 9000.

· The size of your IT organization.

· The complexity of your services.

Once the certificate is awarded it will be valid for an initial period of three years. This means that regular re-certification audits and intermittent ISO 20000 assessments are required, so there are also ongoing costs to be considered.